Helpdesk / Support

Navigating technical issues can be frustrating, but having a reliable support system makes all the difference. At Carbonite Solutions, we understand the importance of swift and effective assistance. Whether you’re encountering a minor glitch or a major roadblock, our support team is here to help. In this blog post, we’ll guide you through the simple steps to create a support ticket, ensuring your issues are addressed promptly and efficiently. Let’s dive in and make your ERPxpand experience as smooth as possible!

How to Create a Support Ticket in ERPxpand

1. Accessing Help:

1. Click on “Help” at the top right of the screen. This will take you to the sign-in page.
2. Sign In:

1. Enter your email and password to sign in.
2. If you Do not have login in credentials, click on the sign up, you will receive an email with instructions. Follow the link to set up your password.
3. Creating a Ticket:

1. Return to ERPxpand and helpdesk portal (erpxpand.com/help).
2. Click on “Create” to add a new ticket.

1. Provide a subject that briefly describes the issue.
2. Add a detailed explanation of the problem.
3. Attach any relevant images, screenshots, or videos to help illustrate the issue. You can also attach files if necessary by making use of the icons down on the suggestion box.
4. Submitting the Ticket:

1. Once all the information is added, click “Submit”.

1. A summary page will display the reported issue.

1. Tracking Your Ticket:

1. Click on “Tickets” at the top left corner of the page.

1. Here, you can view the status, priority, response, resolution, and the date the ticket was created of all tickets raised.